Testimonials


Below you will find what some of our customers say about our dealership.

To add a testimonial of your own, submit it on the Customer Survey page.


"Matt Owen's helped us and he was very helpful and nice. Great guy great experience in an awesome environment. Thank you guys."
By: Jerry    Jacksonville, FL

"Matt Owen's helped us and he was very helpful and nice. Great guy great experience in an awesome environment. Thank you guys."
By: Jerry    Jacksonville, FL

"I took my 2010 Honda Stateline for schedule service today and Jason Williams at the Service Dept. treated me with the utmost respect. He was very concerned with some issues and questions I had and went above and beyond to provide me the answers I was looking for. Because of him I will be more eager to return for the next schedule service again without hesitation. He is truly a distinguished member of your staff in the Service shop. Jason was very patient when dealing with questions. His calm manner was just what was needed when I was becoming increasingly frustrated with my motorcycle. He was able to use his knowledge to help me. With employees like Jason on your staff, I will most likely recommend to other bike riders the great attention to detail and commitment to provide great service. Thank you Sincerely, David"
By: David    Jacksonville, FL

"David VanGorder was very professional, informative and made my experience of purchasing another quality Honda a great one. I would definitely recommend him to my friends and family. He is a great asset to your company and wasn't your typical pushy salesman. David followed thru with everything he said he would do and called back when he said to answer questions that I needed answered. Again he is a great salesman and guy. I am looking forward to coming back in the future to do more business. Overall all the employee's at your company had great customer service. Very satisified with everything. "
By: Mark    Orange Park, FL

"My most recent experience with Vinny and the service department was typical of my other dealings with John, the staff in the parts department and the lady who takes the money. This is, in my opinion, a professional organization. I had my 2010 V-Max serviced on June 17th, 2016, and Vinny was my service advisor. He took the necessary time to check with Yamaha to see exactly what items I needed checked or serviced for my 16,000 mile service. He explained the details and the cost up front and gave me an approximate time to pick up. I received a call when my bike was ready. John, the manager has always been helpful and friendly and has tried to get me all the parts and accessories I wanted. I started doing business with Gary Purcell and his dad in the early '70's with my Kawasaki Z-1 and the good service is still the same. Thanks to the Purcell team, I feel comfortable leaving on my bike for Little Rock, Arkansas next week. James Lamoureux"
By: James    Fruit Cove, FL

"Vincenzo "Vinney" is a cut above the rest when it comes to service! Already having a bad experience with the other guys on Beach Blvd with regards to taking six weeks to get my bike back after a Transmition rebuild. Thanks to that fiasco, they have lost my business forever! Thank you Vinney for restoring my faith in excellent timely service as promised. I know where to take my bikes from here on out for top customer service. . "
By: LEYTON     Fleming Island

"I told John what I wanted when we began. He brought that offer to the table First try, no BS just business. I would suggest this place to anyone wanting to purchase new or used."
By: Sean    green cove springs FL, FL

By: Anonymous    jacksonville, FL

"From the moment I walked through the door the pleasant experience began,Jon my salesperson was very professional,polite,and very knowledgeable. He made the sale uncomplicated with no pressure. Jessica in accessories,Don in parts,and Patrick in finance were all equally professional and and very helpful. The entire Purcell team is a credit to the company. Thank you for all the assistance,I will tell my friends of the pleasant experience. "
By: Donnie     Jacksonvilke, FL

"Recently I was going on a speed run with a rider group. Long ride. However, I knew that a long ride would cause my throttle hand to go numb. On a 2013 Honda F6B Goldwing, that's not a good thing. So, I ought a cruise control after market. Great idea, but I was unable to install it. I called Purcell's, made my appointment ,via Vinnie, and dropped the bike off. They called me afterward to explain the extent of effort necessary to install the unit. It would be complete after KSU for the group. I understood. But, that very morning, I picked up my bike only hours after the group departed. Vinnie had never seen such joy on my face as I departed Purcell's heading toward Key West. I set the cruise at 45 mph to test. It was great. I reset to a higher speed, ( I can give you 95 reasons for that) kicked back and met with the group prior to our prearranged time. Thank you Purcell's for the mighty effort and reasonable expense. I had a freakin' great extended weekend thanks to your team there. I'll be back. Russ Beechly"
By: Russ    Jacksonville, FL

"Recently I was going on a speed run with a rider group. Long ride. However, I knew that a long ride would cause my throttle hand to go numb. On a 2013 Honda F6B Goldwing, that's not a good thing. So, I ought a cruise control after market. Great idea, but I was unable to install it. I called Purcell's, made my appointment ,via Vinnie, and dropped the bike off. They called me afterward to explain the extent of effort necessary to install the unit. It would be complete after KSU for the group. I understood. But, that very morning, I picked up my bike only hours after the group departed. Vinnie had never seen such joy on my face as I departed Purcell's heading toward Key West. I set the cruise at 45 mph to test. It was great. I reset to a higher speed, ( I can give you 95 reasons for that) kicked back and met with the group prior to our prearranged time. Thank you Purcell's for the mighty effort and reasonable expense. I had a freakin' great extended weekend thanks to your team there. I'll be back. Russ Beechly"
By: Russ    Jacksonville, FL

"Matt in parts ordered tires for me for my John Deere Gator. i had intended to order these online. he built value in doing business with Purcell's so i ordered them from him. he then went above and beyond when i no longer needed one of the tires. He is an asset to your organization. i will recommend and use Purcell's in the future "
By: John     

"I've recently moved to the Jacksonville area and shortly after arriving I purchased a Kawasaki 900, unfortunately from a another bike shop. I was in the need of a rear tire and needed it asap, because of an up coming road trip. I contacted the staff at Purcells and even though they were extremely busy and I had no appointment scheduled they treated my circumstance seriously and told me to bring my bike in. I expected upon arrival to be put on a waiting list until they could find time to fit me in. To my surprise, you would have thought I was there to purchase a 20,000 dollar bike. Several of the staff members met me at the door and began assisting me. My bike was in the garage area within minutes of arriving and they had me ready to go in what I felt was an extremely short time, given I had no appointment and the fact that they were extremely busy. At no time did any of the staff give the impression that I was being a bother to them. Like I said, I didn't buy this bike from them, but I assure you the next bikes I buy will come from Purcells. A special thanks to Jonathan and Kevin and the guy I talked to on the phone."
By: Darryl    Jacksonville, FL

"I was on a road trip and picked up a nail on I-295 and my rear tire went flat. I had the bike towed to Purcell's and although they were very busy there was never a hint of being bothered or flustered. They were extremely customer friendly and had me back on the road quickly in what I feel was over and above in service time. I only wish the dealership service centers in Daytona were nearly as friendly and efficient......Thanks Purcell's!"
By: Anonymous    Ormond Beach, FL

"I went to Purcell's to have my motorcycle inspected and fully serviced. The service and parts staff couldn't be any more helpful, they were fully honest, super friendly, and treated me like a long time customer from day 1. Prices were fair, and the staff also recommended me alternatives to save money in the Reuters service. They accommodated to my schedule, and also always contacted me for updates. I truly recommend this place , especially for buying parts, and/or servicing your motorcycle. I'm definitely a happy customer that will return for future service, parts and merchandise."
By: J.P.    Orange Park, FL

"I went to Purcell's to have my motorcycle inspected and fully serviced. The service and parts staff couldn't be any more helpful, they were fully honest, super friendly, and treated me like a long time customer from day 1. Prices were fair, and the staff also recommended me alternatives to save money in the Reuters service. They accommodated to my schedule, and also always contacted me for updates. I truly recommend this place , especially for buying parts, and/or servicing your motorcycle. I'm definitely a happy customer that will return for future service, parts and merchandise."
By: J.P.    Orange Park, FL

"Outstanding customer care! Purchased 2 new bikes in 5 months and couldn't be more satisfied. They had the bikes we were looking for when other dealerships failed to deliver. Awesome staff, made my out of state transfers seamless and the service dept. thoroughly prepped the bikes for my trips to my home state. We will certainly be back for our next purchase!"
By: Steve    Cumming, GA

"I have been dealing with Purcell's for a little over a year, and EVERYTIME I have an issue or a question, or just want to know more about my bike and the accessories for it, the sales, parts, and Service departments have been Top notch professionals. Recently my battery died, and not only did Nick in the parts department ensure I got the correct battery for my ’03 VTX 1800c, but he also asked me some questions to see if I was able to charge the battery, which I was not able to do, But when I walked out of the store I had everything I needed. This is just one example of the EXELLENT service I have received from Purcell’s."
By: Mark    Ornage Park, FL

"Great exp to buy from them. Very knowledgeable and friendly staff, I would recommend there dealership to ANYONE. There was no pressure and all my questions were answered. I would def. drive 4hours again to buy from them!"
By: Donald    malone, FL

"the team at Purcells is awesome , i always have a great experiences when there.... and i will always shop here for all my parts and acc."
By: Kindell    Jacksonville, FL

"I had originally purchased my 2003 Honda VTX through Purcells. After the bike was totaled out (hit in a parking garage) I gave Purcell’s a go again. This led to my purchase of a new 2007 Yamaha Roadstar 1700. I must have wandered around several times. Even changing the bike I was interested in originally. At no time was there irritation from the sales reps or the feeling of wanting to speed the transaction up. They were very knowledgeable and interested in me getting what I want. All the way down to the finance managers. I could not come in for a few months and the sales guy that handles my transactions still calls me by name (Don’t get that much anymore). Hands down this has been the best experience. I know I haven’t bought from other dealers but that is a testament to the character and quality of this place. I have even purchase parts and gear there. Not the largest selection but still; very helpful reps."
By: Tim    Green Cove Springs, FL

"Your customer service is unsurpassed in my opinion. Mr. Robbie, your service manager, took care of my prop problems when 3 different stores failed. Thanks to him my tracker bass boat and I are tourn. fishing again. My boat performs better than new and I am tickeled to death with the way I was treated. I've never had service and help that good from any dealer.I'll be back! You've got some super people working in your store, and good prices. Thanks Robbie, I owe you a bass fishing trip."
By: Mike    Lawtey, FL

"Went in to find a replacement for my 2000 Honda Shadow 750. And found the bike of my dreams. Bought a leftover 2009 Yamaha V-Star 1300, Pearl White Mettalic. Was at a great price with many add ons. The finnance team got me the best deal, with payments I could afford and a wonderful warranty plan. The bike had lockable saddle bags, but the keys were not with the bags. The Purcell's team went out of there way to get keys made for me and compensated for the time it took. One of the best buying experinces I have ever had. I will recommend them to all of my friends for their next purchase."
By: Eduardo    Green Cove Springs, FL

"I have a Vulcan 900 and wanted to be more visible when riding at night and at the same time give my bike a nice look. So I had the guys at Purcells install a LED Light Kit. Not only am I more visble to other vehicles but I get alot of complements on how good my bike looks. The guys at Purcells did a great job! and the price was very reasonable. I've also purchase from them other accesories and had them installed and can honestly say that, starting with thier knowledgeable parts personnel to thier technical service staff, thier attention to detail and customer service is second to none. So give them a try, I know you won't be disappointed."
By: Anonymous    Jacksonville, FL

"I recently came to the store with my son so he could buy a new helmet. I was in the market looking for a bike , but not in any hurry. When we got there, I saw such a large selection. Steve came up and intrduced himself and explained the different bikes and then I fell in love with one . He then introduced me to Josh , who made my dream come true. Thanks to everyone there , You guys are the bomb "
By: Anonymous    Middleburg, FL

"I was headed back to Georgia after bike week when I experience problems with my Honda Sabre. I looked up the nearest Honda shop on my gps and followed it to Purcells, and thank god it did. I told them I was heading home and having problems. I explained what the bike was doing and even before looking at the bike they knew what the problem was. In a hour later my bike was running and sounding like new. Thank you to all the service crew. They are very professional, courtesy and fast. Outstanding."
By: Christopher    Augusta, GA

"3/05/2010 I bought my 05 VTX1300 Retro back in 2004. I recently had to have it repaired because i just couldn't get it right myself. I was very grateful for David and the crew in the service dept. for doing an excellent job. the bike runs better than it ever has. i do have a beef with GE Money for stopping the use of my Purcell's Honda credit card. not even a e-mail or letter from GE Money that i can not use it there anymore. other than that Purcell's has a great service dept. now and i'm very appreciative to the guys back there. "
By: Larry    Jacksonville, FL

"Originally purchased my 2007 Yamaha Road Star from Purcells. Never had any problems nor any stories told to me. It is nice to not have sales people try to take you for a ride for a change. Everything any sales/service person has ever told me has been out of trying to actually assist me, not to just try to make a sale. That is refreshing in this day and age. My recent purchase and parts install was a pleasant experience as well and the salesperson that assisted me (Robby) is to be commended for his work. He went out of his way to help and for that Purcell's has a lifetime customer. Thank him, and your dealership for everything."
By: Jerry    Jacksonville, FL

"I took a finaldrive off of a 2002 nomad to the service dept.and got excellent service they repaired it for me.it only toke them an hour,and great labor rates."
By: raymond    MaCclenny, FL

"The folks at Purcells was awesome!"
By: Clayton    Jennings, FL

"I recently stopped into your delaership and had a few Service questions and spoke with Robby in Service who was very curtious and answered all my questions and was very helpful. I then went in to "check out" the new bikes in the showroom and was promtly greeted by Marco who was very knowledgeable on all the products you sell. Although I did not purchase anything at this time I will certainly be back when i decide the time is right based on my visit and guys like this at your dealership. Thanks for the help guys and keep up the great work, I will definetly spread the word to all my friends! Thanks again guys."
By: Charles    Jacksonville, FL

"A few weeks ago I purchased a Trophy Pro 2052 boat. I wanted you to know how the way your staff has gone way out of there way to make this a very nice experience. From the sale that Loni made to the Service manager Robby,( which I think you have the best in the state ), to the Mechanic who who did a great job fixing the boat right, most of the time that I was waiting there. He also has gone out of his way to help me in getting the boat and trailer right. Thanks again, I will tell all of my freinds about your bussness and staff. John Dickens, BSEE President Linac Engineering, Inc. "
By: John    Jacksonville, FL

"ya'll always have the parts i need for my kawasaki, and ordering from a dealership is always better than online"
By: Anonymous    orange park, FL

"I recently purchased my Honda VTX 1800, What a wild ride, the personnel at Purcell's are exceptional people , T. J was a big Help and I would recommend Purcell's to anyone. I will be returning for all my service and accessories. I shopped around at all the dealers in North Florida and South Georgia and got the best deal at Purcell's. THANK'S"
By: Richard    Hilliard, FL

"Jesse, Robby, and the rest of the crew in the service department were all very friendly and did an amazing job with my scooter!! I would definitely return to have it serviced by them again! Thank you!!"
By: Jamie    Jacksonville, FL

"i get my bike service threw purcells and only purcells they do nothing but the best work !!! i appriciate all the help you guys give me and my bike which by the way is running like a champ again !!! c yall tommorow 2 get me some more rubber."
By: wiley    jacksonville, FL

"I had my oil changed and rear tire replaced on my bike, the staff was very prompt in getting this done, had me back on the road in a little more than an hour, I was very happy with the service department, and the QUALITY of work done on my ride!"
By: Anonymous    Jacksonville, FL

"We purchased a '09 Honda Rebel & we just love it! We really had our doubts that we would be able to get the bike we originally wanted. A big THANK YOU to Lonnie for keeping in touch & also helping us with our financing. You guys are the best!! Linda & Jimmy Barry"
By: Linda & Jimmy    St Augustine, FL

"My salesman was Tony. I couldnt have been more please with him. I showed up around 9am to check out some bikes. 3 hours later i picked the one i wanted and rode out happy as a person who just won the lottery. He even gave me a free full tank of gas with out telling me. I was never pushed or forced into a new motorcycle. To me that means alot. Knowing you can come in look then pick then ride out. This was my 1st brand new 2008 honda shadow spirit. I was so pleased that i even rang the bell 8 times to show my appreciation to all of you. "
By: John    Jacksonville, FL

"I bought a used 2004 Honda VFR800 from Purcells. The salespeople were friendly and knowledgeable. The dealership provided a quick sale at a great price. After the sale I asked for delivery across town. They delivered for no charge and even filled the tank. I would strongly recommend this honest dealership to anyone and have done so to all my friends. "
By: Gary    Jacksonville, FL

"I purchased a Honda VTX 1300C and am thoroughly pleased with my purchase and the overall knowledge/helpfulness of the staff."
By: Shannon    Jacksonville, FL

"i just wanted to let purcells and everyone else know how great everyone at the shop treated me and my wife.the staff at purcells were outstanding and i couldnt ask for better service anywhere else. the staff made our visit a very pleasant experience purchasing my 2008 yamaha raider s, by the way the raider s is truely money well spent and a terrific ride. i want to especially thank:Ronnie in finance; Robert in sales; and Jessie in parts for great service with a smile. purcells will always have my business. the Mabrys."
By: kenneth    raiford, FL

By: Shannon    Jacksonville, FL

"After purchasing my used 2004 Honda CBR 1000RR the motorcycle developed serious fuel system problems. This was very discouraging to me as well as stressful. In this instance Purcells could have elected to stand by their policy of used bikes being as is with no warranty. Meaning that once the sale was completed I would be on my own in dealing with this problem. This would have cost me thousands of dollars and a completely horrible experience. Instead Marco, and the General Manager whose name I cannnot recall went way above and beyond all customer service standards and spent over $2000 correcting the issues with this motorcycle. I cannot begin to tell you how this defines the character of your dealership but I think you know. I am a very satisfied customer and being a management official, with the most successful heatlth club chain in our area (Lifestyle Family Fitness) I have a pretty good idea of how to rate a companys customer service standards. The folks at Purcells have shown me that they are dedicated to the satisfaction of their customers and i would not hesistate to refer anyone to their dealership. keep up the good work guys! and I will see you at service time. Sincerly, Salvatore Palmeri Sales and Marketing Manager Lifestyle Family Fitness"
By: Sal    Middleburg, FL